Quality Manager

Website Hyperion Materials & Technologies

In this key role, the Quality Manager is responsible for the overall coordination of quality processes with customers and within the production facilities in West Branch.  Responsible for developing, implementing, and administering policies and procedures to achieve customer satisfaction and ensure quality company objectives.  A strong emphasis will be on the continuation of developing supplier, internal processes, and customer quality programs.   Will drive corrective actions within the plants and ensure appropriate feedback is provided to both the supplier and the customer related to any quality issues.

Essential Duties & Responsibilities

  • Serve as the coordinator for manufacturing with a strong focus on Customer and marketing on quality issues.   Investigate customer complaints regarding quality and provide solutions back to the customers and manufacturing.
  • Responsible for planning total quality policies, programs, and initiatives.  Will be required to lead and maintain Hyperion ISO 9000, 14000 and 18000 certifications.
  • Drive a focused total quality program including working with each plant to establish KPIs, monitor performance and lead action plans.
  • Create programs to improve quality and improve customer satisfaction.
  • Keep management team, marketing and sales informed of significant issues or developments identified during quality activities and what actions will be taken to improve the situation.
  • Understands the current and future quality needs and proactively recommend solutions.
  • Ensure that West Branch facilities understand and comply with quality objectives and policies.
  • Design and implement quality training programs within the production sites.
  • Develops new approaches to solve problems identified during quality activities.

Education and/or Work Experience:

  • University Degree in Quality/ Materials or other related course of study or equivalent combination of Minimum of seven years in a Quality role for a global organization.
  • Five years of management experience (preferred)
  • Experience collaborating with stakeholders across the organization
  • Experience and knowledge of Quality Standards in other countries
  • Six Sigma training (certification a plus)
  • Experience implementing and leading LEAN and 6-Sigma continuous improvement efforts
  • Leadership experience

To apply for this job please visit workforcenow.adp.com.